ASI Weblog
Unscrupulous Air Conditioning Contractors Leave a Trail of Unhappy Customers
Just another day at ASI. A customer service operator listens while a caller tells her a horror story about how they were ripped off by another heating and air conditioning contractor. The story is repeated over and over by different unhappy people who besides getting ripped off have something else in common...They didn't do their homework before they hired a contractor.
Actual Comments Include:
“Un-named Air Conditioning Contractor charged me $600 dollars and never fixed the problem, now they refuse to give my money back!”
“Un-named Air Conditioning Contractor came back a few times and tried unsuccessfully to get my brand new air conditioner to work properly and now they simply refuse to try anymore!”
“Un-named Air Conditioning Contractor caused damage to my home and refuses to take responsibility for it”
“Un-named Air Conditioning Contractor said they were Factory Authorized but didn’t know how to install our new furnace properly!”
“Un-named Contractor said they could install the SAME EQUIPMENT as ASI for a cheaper price and now it doesn’t work like it should…..
….I called the manufacturer for help….they recommended I call ASI Heating and Air Conditioning to get a factory trained, nationally certified technician to fix the problem.”
The list could go on for ever!
What should a consumer to do to protect themselves?
1. Research a contractor before you have work done - BBB - CSLB
If a contractor is not a BBB member, and does not have a valid contractors license you will have very little recourse when things go wrong.
When things do go wrong....and a contractor refuses to take care of the problem
1. File a complaint with the BBB - Better Business Bureau
2. File a complaint with the State Contractors License Board - CSLB.gov
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