Dear Mr. Justo,

On January 23, 2012, Adrian Chavez (Service Technician) came to my home for a routine check of my heating system. This is the first time that I have used the services of ASI. I was very pleased with Adrian. He arrived on time, was polite and clearly explained what he would be doing. My entire five-bedroom home has white carpet. On his own, Adrian put on paper booties to protect my carpeting. I appreciated the fact that he respected my home.

Adrian obviously has been trained in the importance of good customer service. I was a human resources manager for 20 years. I am very experienced in evaluating employees on how they meet the responsibilities of their positions.

I informed Adrian that I would have him return this summer for an air conditioning check. He speaks well for your company. I thought you would appreciate the positive customer feedback.

Sincerely yours,

Mary Lou S.

Dear Sir or Madam,

This letter is to inform you of my pleasure dealing with your company. As a customer of American Home Shield, your technicians have responded on several occasions to repair items covered under our home warranty. In each situation, your technicians have been courteous, polite and efficient.

I would also like to thank Rob McDunn, the technician who responded to our residence. He was especially helpful in making sure all repairs were made, not just the first one he found, but rather several more he found and corrected. I know my Saturday call was a bit out of the way, but his demeanor was very polite, informative and helpful. If he reflects your company, then you have reason to be proud of your employees.

Thanks again for your continued response to my residence, and I know if I need to request service in the future, I will be in good hands.

Sincerely,

Phil

Dear Mr. Phil and Ken Justo,

My name is Steve E. and my wife and I recently utilized your firm in the replacement of our furnace and the addition of central air-conditioning. I would like to invite your attention to the absolute customer service and positive attitudes of three of your employees.

Your sales representative, Mr. Greg Nett, was extremely knowledgeable of your product line and was patient with my wife and I in explaining the various brand lines and models available. Based in part by Greg’s recommendations, coupled with ur research, we opted for a Lennox Signature Furnace and a XC16 air conditioner. It was a pleasure working with Greg.

I would also like to acknowledge Jennifer in your office for working with us in getting our financing arranged promptly and answering our many questions. She represents you well!

Your installers, Jason and Todd were absolutely fantastic! Both Jason and Todd arrived exactly on time, explained the installation process fully, and worked diligently throughout the two day installation period. Both Jason and Todd were assisted by Mike, your regional installation supervisor who also possessed a wealth of information that culminated in a superb installation of a superior product.

I fully appreciate how Jason, Todd, and Mike worked with us, fully explaining the system and ensured that both my wife and I knew how to work the thermostat.

I was recommended to consider your company by two associates, both of whom also experienced the professionalism of your company. With employees like Jason, Todd, Jennifer and Mike I am confident that you will continue to be the provider of choice within San Diego County.

Sincerely,

Steve E.

Dear ASI,

I would like to take a moment to express my sincere gratitude towards your professionalism and excellence in customer service for installing my furnace. There are many people in the service business but few do it as well as you. Again, thank you so much for your cooperation.

Faustino

To Whom It May Concern:

We are writing a letter in response to the service we received from your company, ASI. We had a new heating furnace and central air cooling unit put into our house. We would just like to say that you have created an extremely pleased customer from beginning to the end process. Starting with David Adams, who came to our home and gave us an estimate that was customized to our needs (and fitting it into our expenses appropriately), to the actual installation work of Pascual Vargas and Jamie Albrecha who themselves completed the job on time and efficiently. We were thoroughly satisfied with the finak outcome. All of your representatives were friendly, open to all of my questions (of which I asked many), and extremely professional in presenting your product for our purchase and use. Thank you for the quality your company entails and follows through with. I am sure when asked in the future who installed our heating and cooling units, we will not hesitate in directing them to you for service.

Sincerely,

Pamela

To Whom It May Concern:

I am writing to let you know how impressed I am at the level of customer service and support at ASI Hastings. Clayton was my furnace installer and I have nothing but the highest praise for the caliber of his work, workmanship, and service. He leads his crew with an easy, even handed, yet direct manner. Our job had a few curveballs in it and Clayton handled each one with a calm, persistent approach. I am not an easy customer to please and can try the patience of the most patient contractor, but Clayton managed every one of my concerns as if it was the first. I have to say that in all the years of having work done on our houses I have never met a more easy and professional contractor to work with than Clayton and ASI Hastings.

My hats off to you!

David Powell

Former Mayor, City of Solana Beach

Dear ASI,

Your company installed a new furnace at my home several years ago. Recently I had service work done. Two separate technicians came to my house and did service: Alvin and Derick. I wish to say that I have been completely satisfied with the quality of your work and the efficiency of your technicians. Both were excellent: On time, friendly and above all, knowledgeable. On all occasions, the phone staff also was friendly, courteous and helpful. As a professional manager myself, I have had many years of experience dealing with contractors. I must say with all candor, your company and staff met and exceeded my expectations. I expect to continue the association with you for regular maintenance and any other heating and air needs I may have in the future. Thank you and keep up the good work.

Sincerely,

Frank G.

To Whom It May Concern:

Dereck Quint installed a Lenox furnace for me in my condo back in December. He was very professional (and friendly) from the get go. The install went perfectly. He was very thorough, talked to me like I had a brain in my head (unlike many other contractors), and worked with me on fine details such as noisy registers and thermostat problems. He arrived on time, cleaned up leaving my place immaculate, and I felt he was very honest and just really interested in customer satisfaction. Dereck made this initially daunting experience a real piece of cake for me! Oh, and lets not forget the sales rep. Anthony Demarco. He was equally as professional and courteous. You should be very grateful to have employees such as these 2 guys on your team! Thanks for providing such great service to me!

Sincerely,

Brenda B.

Mr. Justo,

I just had a very top of the line Lennox Central Heating and A/C system installed in my house including all new ductwork and registers (the whole 9 yards). I wish to compliment you on the quality of your company, your product and especially your extremely professional installers. The two men that I am referring are Jason and Travis. I am a 75 year old man. I spent 25 years in the U.S. Navy and 19 years and 4 months working at NASSCO as a sheet metal production foreman/repair estimator. Needless to say I have been around the block quite a few times. Over the years I have had a few occasions to have contractors come into my home from various trades. These two young gentlemen are by far the best professional installers I have ever had the pleasure to have in my home. They were so dedicated to their work and they worked so fast and precise. I cannot say enough about their dedication and detail to perfection. I am sure that having employees like Jason and Travis is what makes your company so successful.

Sincerely,

Howard E. Nicklin Jr.

Dear Maria,

I would like to thank ASI Hastings, its employees and installers, for their unusual perseverance and patience to correct some of the problems after installing a heating and air conditioning system in my home. Especially David, who ended up in the middle of all this, coordinating technicians and making appointments, he made sure all the issues were resolved. He maintained his “cool”, friendliness, and sincerity throughout.

My father once told me when I was a boy many years ago that when you buy a car, it isn’t so much the salesman being friendly and giving you a fair price, but how you are treated and the service you receive after the sale. I have never forgotten this. ASI and David certainly passed that test.

One more thing I would like to mention is where ASI stands out from other businesses right from the start: They respect the sanctity of your home! Entering the home with booties over their work boots may, on the surface, look like a funny gesture but it is an example of how clean they work and how spotless they clean up when they are done. Other businesses do not do that. They may do a good job installing whatever they install, but they are totally oblivious to dirtying your home in the process. I have had workers stomp through my living and bedrooms leaving black oil stains on my white carpet. Needless to say – they will not enter my home again.

Many businesses just don’t get it – ASI Hastings does! Thanks again.

Sincerely,

William B.